Man With Van Bow Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Bow provides transport, moving, and related collection services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create clarity around the service, including how bookings are made, how charges are calculated, what happens if plans change, and the limits of our responsibility. They apply to all man with van Bow services unless a separate written agreement states otherwise.
For the purposes of these Terms and Conditions, ???we??�, ???us??�, and ???our??� refer to the service provider, and ???you??� or ???the customer??� refers to the person requesting or paying for the service. The customer must be at least 18 years old and legally capable of entering into a binding contract. Any person placing a booking on behalf of another party confirms that they have authority to do so and accepts responsibility for ensuring that all information supplied is accurate. Where the terms of a written quotation or invoice differ from these general conditions, the written terms will take priority to the extent of the inconsistency.
These terms are designed for moving and transport work only and do not create any obligation to provide services that are unsafe, unlawful, or outside the scope agreed at the time of booking. If the customer requests additional tasks such as dismantling, packing, carrying items beyond normal size or weight, or disposal of waste, these may only be undertaken if agreed in advance and may be subject to extra charges. The customer should read these terms carefully before confirming any booking with Bow van service.
1. Booking Process
Bookings may be made by the methods we make available from time to time. A booking is only confirmed when we have accepted the request and provided a confirmation in writing, by message, invoice, or other agreed form. Any estimate given before confirmation is not a guarantee of availability or final price unless expressly stated as a fixed quotation. We may ask for further details before accepting a booking, including collection and delivery addresses, access conditions, item descriptions, floor levels, parking arrangements, and any time constraints.It is the customer???s responsibility to ensure all information provided is complete and accurate. If details change after confirmation, including item quantity, access restrictions, dates, or times, the price and service plan may need to be amended. We reserve the right to decline or cancel a booking where the information provided is misleading, incomplete, or where the service cannot be delivered safely or lawfully. The customer must ensure that someone authorised is present at the agreed collection and delivery times unless otherwise agreed.
When booking Bow removal services, the customer must state whether items are fragile, high value, unusually heavy, hazardous, or require special handling. We may refuse to move any item that we consider dangerous, prohibited, contaminated, or likely to cause damage due to its condition or packaging. Acceptance of a booking does not mean that we accept responsibility for hidden defects, misdescribed goods, or access problems that were not disclosed in advance.
2. Service Scope and Customer Responsibilities
Our service normally includes the transport of items by van with loading and unloading assistance where agreed. Unless specifically included in the quote, services such as packing, unpacking, stair carries, furniture assembly, hoist use, storage, or specialist handling are excluded. If the customer asks for assistance beyond the agreed scope, we may choose to provide it at additional cost, subject to availability and safety considerations. The final service provided may vary depending on access, traffic, weather, and load size.The customer must ensure that all goods are adequately prepared for transit. This includes securing drawers, draining appliances where necessary, protecting fragile items, and using appropriate packing materials. We are not responsible for damage caused by poor packing, insecure wrapping, pre-existing wear, or faulty construction. If the customer asks us to move an item that appears unsafe to carry or likely to be damaged, we may refuse to move it unless the customer accepts the risk in writing where lawful and practical to do so.
3. Payments and Charges
All charges are based on the quotation, rate card, or agreed estimate in place at the time of booking. Charges may include labour time, mileage, parking, congestion or access-related costs, waiting time, tolls, materials, and any additional services agreed later. Unless a fixed price has been clearly confirmed, estimates may change if the job takes longer, involves more items, or requires extra work not disclosed before the service started. We may charge from arrival time at the collection point until completion of the agreed work.Payment terms will be confirmed before or at the time of booking. Unless otherwise stated, payment is due on completion of the service or in advance where a deposit has been requested. We may require part payment or full prepayment for certain bookings, including short-notice work or larger jobs. Failure to pay on time may result in suspension of future bookings and recovery of sums owed, including reasonable costs incurred in pursuing unpaid invoices where permitted by law.
Any quoted price assumes that access is reasonable and that the job matches the description provided. If the work involves delays caused by the customer, restricted parking, missing information, waiting for keys, lift failures, or multiple trips caused by inaccurate item counts, additional charges may apply. We will act reasonably when applying extra costs and may provide an updated estimate before continuing where practical. If the customer refuses to pay undisputed additional charges that arise from changes requested by the customer, we may stop the service.
Where a deposit is required, it may be non-refundable except as stated in the cancellation terms below. Payment made by card, bank transfer, cash, or other accepted method is only considered complete when cleared funds have been received. We may issue receipts or invoices in electronic form. The customer is responsible for ensuring that the payment method used is valid and authorised. Any dispute regarding invoicing should be raised promptly and in good faith.
4. Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size of the job, whether staff or vehicles have been allocated, and whether a deposit has been paid. If the customer cancels at short notice, we may charge a cancellation fee to cover lost time, administration, and costs already incurred. Where a fixed cancellation period has been stated in the quote or confirmation, that period will apply.If we need to cancel or reschedule due to vehicle failure, unsafe conditions, staff illness, severe weather, or another reason beyond our reasonable control, we will notify the customer as soon as possible and aim to offer an alternative time. We will not be liable for indirect losses arising from a necessary cancellation or delay, although we will act reasonably to minimise disruption. If the customer is not ready at the agreed time and the vehicle or crew must wait, we may apply waiting charges or treat the booking as cancelled if the delay is excessive.
Repeated changes, failure to provide access, or the absence of the customer or an authorised representative at the arranged time may be treated as a cancellation by the customer. If a booking is cancelled once loading has started, charges for time worked, fuel used, and any completed part of the service may still apply. We encourage customers to review their arrangements carefully before confirming a van and man Bow booking so that avoidable amendments are kept to a minimum.
5. Liability and Damage
We will use reasonable care and skill in carrying out the service. However, our liability is limited to direct loss or damage caused by our proven negligence, subject to the exclusions in these terms and any limitations allowed by law. We are not responsible for loss or damage resulting from items being incorrectly packed, inadequately protected, overfilled containers, hidden defects, or the customer???s own instructions. We are also not liable for pre-existing damage, ordinary wear and tear, or damage to items that are inherently fragile unless agreed in writing before the job begins.Where damage occurs and is believed to be linked to our handling, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after completion. The customer should retain the item and any packaging where relevant and provide evidence of the damage and the circumstances in which it occurred. We may inspect the item, request photographs, or ask for a fair opportunity to investigate before a claim is assessed. Our decision-making will be based on the information provided and any reasonable inspection.
Our liability for any claim may be limited to the amount paid for the specific service giving rise to the claim, except where the law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Customers are encouraged to obtain adequate insurance for goods in transit where they consider the value or nature of the items to justify it. The customer remains responsible for items of exceptional value unless a higher level of responsibility has been agreed in writing.
6. Waste, Disposal, and Environmental Compliance
If any part of the service involves waste collection, disposal, clearance, or removal of unwanted items, the customer must disclose the nature of the waste in advance. We only handle waste in line with applicable UK waste regulations and may refuse to remove items that are hazardous, contaminated, illegally dumped, or not described accurately. The customer must not ask us to transport or dispose of waste that requires a special licence, specialist treatment, or separate handling unless such arrangements have been agreed in advance and lawfully permitted.We may require evidence that the waste belongs to the customer or that they are authorised to arrange its removal. It is the customer???s duty to ensure that waste is correctly sorted and that no prohibited materials are mixed in with general items. If we suspect that an item may contain batteries, chemicals, oils, asbestos, medical waste, confidential material, or other controlled substances, we may decline to move it. Any costs arising from incorrect disclosure, contamination, or the need for additional disposal arrangements may be charged to the customer.
Where waste transfer documentation, records, or receipts are required by law, we will provide or retain them as appropriate. The customer agrees not to request disposal methods that breach environmental obligations, fly-tipping laws, or duty-of-care requirements. We reserve the right to report unlawful instructions or suspicious waste-related activity to the relevant authorities where required or appropriate. Compliance with waste regulations is a core condition of all Man With Van Bow terms involving disposal services.
7. Conduct, Access, and Safety
The customer must provide safe and lawful access to the collection and delivery locations. This includes ensuring that driveways, loading areas, lifts, staircases, and entrances can reasonably accommodate the job. If parking is restricted, the customer should arrange suitable permission where possible. We may refuse to carry out work where access conditions create an unacceptable risk to our staff, property, the public, or the vehicle. Our staff may stop the service if they are subjected to abuse, threats, or unsafe working conditions.The customer must ensure that children, pets, and bystanders are kept clear of loading areas. We are not responsible for delays caused by building rules, access controls, or third-party restrictions that were not disclosed before booking. Any special instructions must be communicated clearly in advance. If the customer or a third party asks us to proceed contrary to these terms or to common safety practices, we may refuse without liability for resulting delay or inconvenience.
8. Complaints and Claims
If the customer is unhappy with any part of the service, they should notify us promptly with full details. We will review the matter in a fair and reasonable way and may ask for supporting information. Claims for damage, missing items, or service issues should be raised as soon as possible so that the matter can be investigated while the facts are still fresh. Failure to report a concern promptly may make it harder to resolve.Any claim must be specific, truthful, and supported by reasonable evidence where available. We may offer repair, replacement, partial refund, or another remedy depending on the circumstances and our obligations under law. No claim will be accepted for consequential losses such as missed appointments, business interruption, loss of earnings, or emotional distress unless such liability cannot be excluded by law. Customers are expected to mitigate losses where possible.
9. Force Majeure
We shall not be liable for failure or delay in performance caused by events outside our reasonable control, including but not limited to severe weather, traffic incidents, road closures, accidents, strikes, public emergencies, government restrictions, power failures, or equipment breakdowns. In such circumstances, we will make reasonable efforts to continue the service or rearrange it for another time. If the event continues for an extended period, either party may be entitled to cancel affected arrangements without further liability for indirect loss.10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be deemed modified to the minimum extent necessary, and the remaining provisions will continue in full force.