Man with Van Bow Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bow provides removal and transport services. By booking a service, you agree that you have read, understood, and accepted these Terms and Conditions. They form the entire agreement between you and Man with Van Bow in relation to any services provided, unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Service means any removal, transport, delivery, collection, loading, unloading, packing, unpacking, or related activity provided by Man with Van Bow.
We, us, our means Man with Van Bow.
You, your means the customer booking or using the Service, including any person acting on their behalf.
Vehicle means any van or other vehicle used to provide the Service.
Goods means all items, property, or possessions that you ask us to move, transport, handle, or store.
2. Scope of Services
We provide man and van removal and transport services for domestic and commercial customers. Services may include local moves, small office relocations, student moves, furniture transport, and related loading and unloading activities. The exact scope of the Service will be confirmed at the time of booking based on the information you provide.
We reserve the right to refuse to carry any Goods that we reasonably believe to be unsafe, illegal, hazardous, or not appropriately disclosed at the time of booking. This may include but is not limited to flammable, explosive, corrosive, toxic, or otherwise dangerous items.
3. Booking Process
You may request a quotation for the Service by providing us with accurate details of the collection and delivery addresses, access conditions, approximate volume or list of Goods, any special handling requirements, and your desired date and time.
Quotations are based on the information you give. It is your responsibility to ensure that all details are correct and complete. If the information provided is inaccurate or incomplete, we may adjust the quotation, apply additional charges, or decline to proceed with the Service on the day.
A booking is only confirmed when we have accepted your request and you have received a confirmation from us setting out the agreed date, time window, pricing basis, and any special conditions. We may require a deposit or pre-payment to secure the booking.
Where a time window is provided, we will make reasonable efforts to attend within that period, but we do not guarantee exact arrival times. Factors such as traffic, weather, access difficulties, and delays at previous jobs may affect timings. We will notify you of any significant delay where reasonably possible.
4. Customer Responsibilities
You are responsible for:
Ensuring that adequate and accurate information is provided at the time of booking, including access issues such as stairs, lifts, parking restrictions, narrow roads, or low bridges.
Ensuring that the Goods are properly packed, protected, and labelled for transport, unless we have expressly agreed to provide packing services.
Obtaining and paying for any necessary permits, authorisations, or permissions for parking, loading, or unloading at both collection and delivery locations.
Ensuring that someone responsible is present at both collection and delivery addresses to provide access, give instructions, and sign any relevant documentation.
Separating and clearly identifying any Goods which are fragile, high value, or require special handling.
5. Access and Parking
You must ensure that the Vehicle can park legally and safely as close as possible to the entry points of the premises at both ends of the move. Any parking charges, fines, or penalties incurred as a result of circumstances beyond our control may be added to your final bill.
If access is significantly more difficult than described at the time of booking, for example due to long carrying distances, multiple flights of stairs, restricted lift use, or obstructions, we may charge additional fees for the extra time, effort, or workforce required to complete the Service.
We are not liable for any delays caused by access restrictions, parking enforcement, or third-party actions outside our control. If the Service cannot be completed due to access or parking issues, this may be treated as a cancellation and relevant charges may apply.
6. Pricing and Payment Terms
Our charges may be based on an hourly rate, a fixed price, or a combination of both, as confirmed at the time of booking. The price will normally be calculated with reference to the size of the Vehicle, the number of staff required, the estimated duration, the distance travelled, and any additional services requested.
Unless otherwise stated, prices do not include parking costs, congestion or clean air zone charges, tolls, or other third-party fees. Such costs will be added to your invoice where applicable.
Payment terms will be confirmed upon booking. We may require full or partial payment in advance, or payment immediately upon completion of the Service. Where credit terms are agreed for commercial customers, invoices must be paid by the stated due date.
If payment is not made on time, we reserve the right to charge reasonable interest and administration fees on overdue amounts and to suspend or cancel any further services until all outstanding sums are settled.
7. Deposits and Cancellations
We may request a deposit to secure your booking. The amount and due date of the deposit will be confirmed at the time of booking. Deposits may be non-refundable in certain circumstances as set out below.
If you wish to cancel or amend a booking, you must notify us as soon as possible. Cancellation charges may apply depending on when you inform us:
If you cancel more than a specified minimum period before the agreed start time, you may receive a full or partial refund of any deposit, less any irrecoverable costs already incurred by us.
If you cancel within a short period before the scheduled start time, or if we arrive at the collection address and are unable to proceed due to your actions or inactions, we may retain the deposit and/or charge a cancellation fee up to a reasonable proportion of the quoted price.
Any specific timeframes and charges for cancellations will be communicated to you at the time of booking and will form part of these Terms and Conditions.
8. Changes on the Day of Service
If you request additional services on the day of the move, such as extra stops, additional Goods, or extended time, we will try to accommodate these requests subject to availability. Additional charges will apply at our current rates.
If the scope of the Service proves to be greater than originally booked due to inaccurate information or undisclosed Goods, we may adjust the price accordingly or, in cases of significant discrepancy, decline to complete the job. In such cases, cancellation charges may apply.
9. Handling of Goods and Excluded Items
We will take reasonable care in handling, loading, transporting, and unloading your Goods. You must inform us in advance of any items that are particularly fragile, delicate, heavy, bulky, or of unusual value or importance.
We do not carry live animals, perishable goods, cash, precious metals, jewellery, high-value artwork, antiques, or important documents unless expressly agreed in writing. Where we agree to carry such items, our liability may be subject to specific conditions and lower limits.
It is your responsibility to remove or secure detachable or loose parts, disconnect any electrical or plumbing connections, and empty appliances such as fridges, freezers, and washing machines before they are moved, unless we have agreed otherwise.
10. Liability and Insurance
We will take reasonable steps to protect your Goods and property while providing the Service. However, our liability is limited as set out in this section.
We will not be liable for any loss, damage, or delay arising from circumstances beyond our reasonable control, including but not limited to severe weather, traffic accidents, road closures, public transport disruptions, acts of third parties, or acts of God.
Our liability for loss of or damage to Goods, where such loss or damage is caused by our negligence or breach of duty, will be limited to a reasonable amount per job, having regard to the nature and value of the Goods being moved. You may be asked to declare the total value of the Goods prior to the Service so that appropriate limits and any additional insurance can be discussed.
We will not be liable for:
Loss or damage that was not reasonably foreseeable at the time of the contract.
Loss of profit, loss of business, or any indirect or consequential losses.
Damage to items that are already defective, weakened, poorly constructed, or not fit for transport.
Damage arising from your failure to pack Goods properly or to secure them in accordance with our advice.
You are encouraged to maintain your own appropriate insurance for the Goods being moved, especially where they are of high value or particular importance.
11. Damage to Property
We will take care to avoid damage to property at both collection and delivery addresses. You must inform us of any known risks, such as weak structures, loose fittings, or delicate surfaces.
We are not liable for normal wear and tear or minor scuffs and marks that may occur in the ordinary course of moving Goods through tight spaces, stairwells, or doorways. Where serious damage occurs as a direct result of our negligence, our liability will be limited to the reasonable cost of repair or, where repair is not possible, reasonable compensation reflecting the condition and value of the affected property.
12. Waste, Disposal, and Regulations
We comply with applicable waste and environmental regulations. We do not remove, transport, or dispose of hazardous waste, controlled substances, or any materials that require specialist licensing or handling.
If you request us to dispose of items, we may agree to remove certain non-hazardous bulky waste or unwanted furniture, subject to additional charges and availability. Any such disposal will be carried out in accordance with relevant waste regulations as far as reasonably practicable.
You are responsible for ensuring that any waste or items presented to us for removal are suitable for transport and lawful disposal. We may refuse to take any items that we reasonably suspect to be hazardous, contaminated, or non-compliant with regulations.
13. Claims and Complaints
If you believe that loss or damage has occurred to your Goods or property as a result of the Service, you must notify us as soon as reasonably possible, providing full details, supporting information, and photographs where available.
We may request evidence of the condition and value of any affected items, and we will investigate your claim in a fair and timely manner. Failure to notify us within a reasonable time after the Service may affect our ability to investigate and may limit our liability.
14. Data Protection and Privacy
We will collect and process personal information necessary to provide the Service, such as your name, address, and contact details. This information will be used solely for the purposes of managing your booking, delivering the Service, handling payments, and dealing with any queries or claims.
We will take reasonable steps to protect your personal data and will not share it with third parties except where necessary to provide the Service, comply with legal obligations, or with your consent.
15. Termination and Refusal of Service
We reserve the right to refuse, suspend, or terminate the Service at any time if you fail to comply with these Terms and Conditions, engage in abusive or unsafe behaviour, or request services that are illegal, dangerous, or beyond our capabilities.
In such circumstances, we may treat the job as cancelled by you and apply appropriate charges. You will remain liable for any work already completed and any costs incurred.
16. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Service. Any changes will be published or otherwise made available on request.
Any variation to these Terms and Conditions that is specific to your booking must be agreed in writing and will take precedence over any conflicting provisions in the general terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, whether contractual or non-contractual.
By confirming your booking with Man with Van Bow, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
